Boyer-Rosene Moving & Storage, Inc. Review by Dave W.
I am writing this note to tell you how much I appreciate the outstanding service and effort provided by your representative, Ms. Claudette Povah at your operation in Arlington Heights, Il. I have in the past and am now, again, using Bekins as my moving company of choice. Although I have moved several times, I find that the process can be complicated. As regards my current move, a number of questions arose which were of concern. I needed information to address these concerns. Yesterday, I went to your Arlington Heights office to meet with one of your representative to resolve my concerns. I did not have any appointment. As luck would have it, Ms Povah was there. Without regard my lack of appointment, Ms. Povah met with me and was able to provide me with the information I needed. Why bother with this review? Had Ms. Povah merely done her job, perhaps not. But this is not the case. From the moment we met until we ended, Claudette had a positive and friendly attitude, an attitude, if you will, that expressed the idea that she was interested in me as a customer and wanted to be helpful. She was. Also, I was not only impressed with her knowledge of your business policies but the very skilled way she was able to explain those policies in a clear, concise and understandable way. I left our meeting confident that my choice to do business with your company was the right choice. As a senior manager myself, like you and others, I understand the value of an employees li
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